As 2018 sets up to be a record year of growth for the eCommerce industry, it also sets itself up for another record; increased cyber attacks. Cyber criminals are naturally attracted to markets where they see opportunity and vulnerability and the eCommerce industry fits that profile. According to Richard Mellor, former vice president of loss prevention for the National Retail Federation, “New ideas, concepts, and schemes are developed every day by cybercriminals, and their sophistication often includes virtual escape methods. Therefore, it will be even more important for loss prevention professionals, IT teams and cybersecurity specialists within a retail organization to find the right partners to protect their brand integrity.” Retailers will be faced with finding a balance between capitalizing on the opportunity of increased sales while also making investments that help ensure the protection of their online shoppers’ personal data and the their brand’s reputation.
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